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Help / FAQ
Browsing & Checkout Tips:
Thanks so much for checking out our new online store!
When reviewing the books on the site, please keep an eye on the text to the right of the book cover:
- "Usually Ship in 1-5 Days" means these books are readily available! We'll ship this to you or hold them for you at the store.
- "Backordered" titles will be delayed, sometimes significiantly. We may or may not have a date from our distributor as to when we can expect it back in stock.
- For anything you can't find, it's always possible that we have it used in the shop--if you'd like us to check, give us a ring during business hours or send us an email at firstname.lastname@example.org.
During the checkout process, there are a few important things to know!
- To Use a Gift Card or Membership: During checkout, please skip "Delivery Information" and instead select the "Store Pickup" option. Under payment information, choose "Pay at Store." PLEASE LET US KNOW IN THE ORDER COMMENTS THAT YOU ARE PAYING VIA GIFT CARD. Please also highlight if you do, in fact, want your order shipped. Otherwise we will assume all local orders from members are for store pickup moving forward. When we receive the order, we'll charge against your gift card on file or reach out to you for details. If you have a physical plastic gift card, you may also include your gift card number in the order comments field for fastest service.
- I received a confirmation e - mail. Does this mean that my order is ready to be picked up or has been shipped?
No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
- When will I get my book(s)?
We strive to ship everything within 7 business days and delivery time depends on the method of shipping selected. For orders with out of stock items, we will provide an estimated date whenever possible.
- What if I need to return something?
Most books ordered through this site are not returnable. Please review our return policies and contact us with any further questions.
- What forms of payment do you accept?
We accept Visa, Mastercard, Discover, and American Express, and Binnacle gift cards. If you pay in-store we can also accept cash.
- How can I check the status of my order?
Log in, select 'My Account' and Orders' a list of all orders and their current status is provided.
If you have a question that is not addressed here, please reach out to us via email.
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